Posts tagged with: "raymond law"

Ray really understands the dynamic of the client relationship. He talked with me about the importance of understanding where a client is coming from and noted that oftentimes the client knows what they want, but they don't have the technical knowledge to understand the process that must be taken to bring about their desired results. "It's important to explain our technology decisions and talk them through how the code works if that is what they need. Clients hire us because they don't know how to do this themselves. It's the same reason that I hire someone to do my landscaping; it's not that I'm ignorant and couldn't learn to do it myself, but I am using the time I save to do other things that I am good at. So when I respond to clients, I try to be specific and encouraging so that they understand that we are here to help them, not laugh at them. I think that is an important understanding for us to have."